Purpose limitation
Use necessary information for conversation access, service notifications, human collaboration, journey progress, troubleshooting and service improvement.
Privacy policy
Clear boundaries for customer communication data.
When MessageComing provides channel access, journey design, message orchestration, systems integration and managed operations, data is governed by purpose limitation, data minimization and traceability.
Core principles
Data serves a defined customer journey.
Processing scope is shaped by the enterprise scenario, customer permission, channel rules, service configuration and applicable requirements.
Data minimization
Configure fields, visibility, access roles and retention around the defined journey and system boundary.
Security and traceability
Support enterprise communication with access control, credential management, transport protection, activity records and event monitoring.
Information lifecycle
Clear responsibility from access to archive.
Data categories and processing details follow the services, connected systems and channel capabilities selected by the enterprise.
- 1Business and contact informationOrganization, project contacts, service scope and information needed for solution planning.
- 2Journey and conversation contextCustomer references, journey stages, business events, message state and team collaboration records.
- 3Technical and operating recordsAccess logs, callback results, errors, permission activity and service-performance signals.
- 4Website language preferenceThe browser stores the Chinese or English choice and keeps the same language and equivalent page on later visits.
- 5Retention and deletionManage the data lifecycle according to contract scope, business need, customer instruction and applicable requirements.
Control & requests
Make data movement understandable.
Solution design defines data sources, processing purposes, system destinations, access roles, cross-region arrangements and exit paths.
Data requests
Enterprise customers can use their existing commercial or project contact path to request access, correction, export, restriction or deletion. MessageComing handles requests against applicable agreements and requirements.
Privacy by journey
Put data boundaries into the integration plan.
Define necessary data, visibility and lifecycle while planning channels, business events and team workflows.